What is MFA?
MFA is an authentication method that requires users to provide 2 or more verification factors to gain access to an application. One of the most common MFA factors that users encounter are one-time passwords (OTP), which are 4-8 digit codes that you often receive via SMS that you then use to gain access to the application. This is what we use for CampusESP!
There are 3 different ways you may can implement MFA in CampusESP:
- MFA for Parent Users: Turning on basic MFA will give parents the ability to enable MFA if they want to. Users can enable MFA from their User Profile and you can publicize the setup link however you'd like - in campaigns, announcements, or posts.
- MFA for FERPA Management (only available to customers using FERPA Management): This will require parents to enable MFA if they are making a connection to a student.
- MFA for Admins: This will require admins to enable MFA to perform any admin actions and to access the Admin area.
NOTE: If MFA is enabled, users will be required to get a new code and authenticate every 45 days by default. This 45-day window is configurable if your institution has a different preference.
All of these features are free to use and easy to set up! Reach out to your Customer Success Manager for more details about how to set up MFA in CampusESP.
Here are some screenshots of the process of enabling MFA:
Step 1: Enabling MFA from the User Profile (or when required in the case of MFA for FERPA Management and MFA for Admins)
Step 2: User will enter the code that is texted to the provided phone number.
Step 3: Once MFA is enabled, users will be required to re-authenticate every 45 days. Users can also disable MFA, but will be required to delete FERPA connections and/or will not be able to access the Admin area, if MFA is required to do so.
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